Review of Live Chat Programs
In the quest to earn more from several online businesses I am a part of, I've been searching for ways to improve sales & service.
A piece of software that was recommended was LivePerson. It's actually pretty amazing. It primarily allows you to offer "Live Chat" on your website, but I've found its website tracking features to be more impressive.
You can view in real time exactly what a customer is doing on your website. The second they click "Add to Cart" or on a new product, you can see them doing it. The software then keeps all these statistics. It also shows you in real time how they found your site or what keyword they found your site with.
I installed LivePerson on House Of Rave and it's pretty amazing to watch people rummage through the website. I can also see what city they are from, how long they've been browsing the site, if they are a returning visitor etc...
If it's videos and pictures that people want, then I'll give them even more, perhaps even enable some sort of system to discuss and rate the vids/pics. The free demo of LivePerson helped me really see how people browse HoR.
The problem with LivePerson was the price. About $100/month for the most basic package. I did some more research and found some cheaper services....the only other one I liked was BoldChat.
BoldChat has similar software and features, but was much cheaper than LivePerson:
Hopefully integrating these systems will be one more step towards boosting HoR profits to the $5,000/month level.
A piece of software that was recommended was LivePerson. It's actually pretty amazing. It primarily allows you to offer "Live Chat" on your website, but I've found its website tracking features to be more impressive.
You can view in real time exactly what a customer is doing on your website. The second they click "Add to Cart" or on a new product, you can see them doing it. The software then keeps all these statistics. It also shows you in real time how they found your site or what keyword they found your site with.
I installed LivePerson on House Of Rave and it's pretty amazing to watch people rummage through the website. I can also see what city they are from, how long they've been browsing the site, if they are a returning visitor etc...
If it's videos and pictures that people want, then I'll give them even more, perhaps even enable some sort of system to discuss and rate the vids/pics. The free demo of LivePerson helped me really see how people browse HoR.
The problem with LivePerson was the price. About $100/month for the most basic package. I did some more research and found some cheaper services....the only other one I liked was BoldChat.
BoldChat has similar software and features, but was much cheaper than LivePerson:
Hopefully integrating these systems will be one more step towards boosting HoR profits to the $5,000/month level.
posted by Neville @ 1:03 AM
32 comments
32 Comments:
Google analytics offers quite a few nice features as well - and they're free and track EVERY visitor - with no cap.
I used to use Adwords occassionally, and I still may have a campaign or two running, but they hardly bring in anything per month. Search engine traffic is my primary method of bringing people into the site!
Michael,
If something is broken upon arrival, the fulfillment company generally takes care of it depending on the circumstance. Sometimes I lose some money on shipping it back and forth, but that's business!
That LiveChat software is pretty cool. I didn;t think it monitored that much stuff. Very interesting..I may keep it in mind for my websites
Jay
There are some free systems. But I like to buy system for better support etc.
And buying that system is only half way. From "half-passive" mode You will change to active. If You will be responsible for handling chats with customers.
I would recomend to You hire someone part time to handle chat with customers for you. And You from time to to just review logs.
Hiring of course many time sucks, lot of people are not responsible, but it's the only way to make seriuos money.
If you are considering hiring someone. You can hire my company to look after chat requests.
Jay
jasonh1982(@)yahoo(dot).ca
Before I had read your whole post, I was going to tell you to check out BoldChat, they are great alternative to LiveChat. I'm glad you found them, and I can't wait to see you reach you're goal of $5000/month. Keep it up.
~Neil
YouGotHosting.com
I had a quick question about your house of rave site. I have a few friends with computer knowledge (comp sci/engineering majors). Anyways, they had some free time and were thinking of starting an online company.
Could you talk a little about the time when you started the company? For instance, how were the first few months? When did you become profitable?
thanks!
Liveperson works really well.
We surveyed several products for our directory but nothing comes parallel to livePerson. Though others are also good, liveperson has its reputation of robust software and consistently outstanding performance.
I found your blog through an old post you wrote about trying out LivePerson and BoldChat. It was written at the beginning of 2006, and so I'm curious for a follow up. How did you like BoldChat? Are you still using them?
We offer a 24/7 live chat service built especially for small business online. ClixConnect.com was built around a concept we call "hybrid support," which means that you can use the ClixConnect Operator Console to connect with your site visitors as much as you want for free, and pay only when ClixConnect helps out.
We're making 24/7 live chat sales support accessible and affordable for everyone. You can try us out free for 14 days, risk free. We won't even ask for a credit card.
I hope this message finds you well. Thanks for your time.
It is a web based app - your CSRs login through their web browser and thats it! No installations on your computer needed. And the best thing, they are pretty cheap compared to other live chats.
The only issue I found was a lack of co browsing, but who uses it anyway? In my business I find it useless.
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